Return & Refund Policy
Returns is accepted for customers in Worldwide. Our refund and returns policy lasts 90 days. If 90 days have passed from the time after you received your Product after purchase, we can’t offer you a Refund or exchange.
We are dedicated to ensuring your complete satisfaction. However, we recognize that there may be instances where a return or exchange is necessary. This policy outlines the conditions under which returns or exchanges are accepted.
Return Time Frame
Standard Return Period: Returns must be initiated within 90 days from the date of Receiving your order.
Extended Holiday Return Period: Purchases made between November 1st and December 31st can be returned through latest by March 31st of the following year.
Condition of the Item : New and used products can be returned within 90 days if the customer does not want the motor. The motor must be returned in its original condition, unused, and with all the original packaging, accessories, and manuals. Items that have been installed, used, or altered in any way may not be eligible for return or may be subject to a restocking fee.
No Restocking Fees : We don’t charge any restocking fees for product returns. Shop with confidence, knowing that your satisfaction is our priority.
Return & Refund Process
1. Initiate a Return: Contact our customer service team to initiate a return. You will be provided with a Return Merchandise Authorization (RMA) number.
2. Packaging the Item: Securely pack the item in its original packaging. Include all accessories, manuals, and any gifts included with the purchase.
3. Shipping: There is no restocking fee and free shipping cost for items to be returned. There is no cost for customer remorse when the customer purchased the wrong product, it doesn’t fit, or they no longer want the motor. Shipping return can be done by mil or in person. The information about the return label is found in the box together with the product. Return shipping costs are the responsibility of the customer unless the item is being returned due to a defect, damage, or an error on our part. Use a trackable shipping service and retain the receipt.
4. Inspection: For customer remorse, this happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item. The information about this is found in the box. Upon receipt, the item will be inspected to ensure it meets our return criteria.
5. Refund or Exchange: Once approved, a refund will be issued to the original method of payment within 3-5 Business working Days, or an exchange will be processed if requested Immediately.
Exception
Custom Orders: Custom or special-order motors are not eligible for return.
Damaged or Defective Items: If the item arrived damaged or is defective, please contact us immediately for a replacement or a full refund.
Warranty Claims: Issues covered under warranty should be addressed according to the warranty terms and conditions.
Shipping Returns
To return your product, you should mail your product to: {8530 Production Ave San Diego, CA 92121}.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help
Contact Us
Phone: 1 (949) 490-0012
Email: (sales@hondamarinehub.com} for questions related to refunds and returns.